RupeeDraw ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use the RupeeDraw mobile application or website.
1. Who We Are
RupeeDraw is operated by RupeeDraw (Pvt.) Ltd., located at Gulberg 3, Firdous Market, Lahore, Punjab, Pakistan. You can contact us at 1rupeedraw@gmail.com or +92 300 0909503.
2. Information We Collect
We collect the following types of personal information:
- Identity Data: Full name, CNIC number, date of birth
- Contact Data: Mobile number, email address, mailing address
- Financial Data: Payment method details (processed securely via PayFast — we do not store full card details)
- Transaction Data: Wallet deposits, draw entries, prizes won, referral activity
- Technical Data: Device type, operating system, IP address, app version, usage logs
- Usage Data: Pages visited, features used, draw participation history
- Marketing Data: Your preferences for receiving communications from us
3. How We Collect Your Information
- Directly from you: When you register, deposit funds, participate in draws, or contact support.
- Automatically: Via cookies and app analytics when you use our Platform.
- Third parties: Payment processors (PayFast/APPS) and fraud detection services.
4. How We Use Your Information
- To create and manage your account
- To process wallet deposits and draw entries
- To verify your identity when you win a prize
- To manage and deliver prizes
- To process and track referral rewards
- To detect, investigate, and prevent fraud or misuse
- To comply with legal and regulatory obligations (e.g., State Bank of Pakistan, FBR)
- To send you service-related notifications (draw results, account activity)
- To improve our app and services
5. Legal Basis for Processing
We process your data on the following legal bases:
- Contract: To fulfill our obligations to you under these Terms.
- Legal obligation: To comply with Pakistani law and regulatory requirements.
- Legitimate interests: To prevent fraud and improve our services.
- Consent: For marketing communications (you may withdraw consent at any time).
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: To understand how visitors use our website (e.g., Google Analytics).
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
7. Sharing Your Information
We do not sell your personal data. We may share it with:
- PayFast / Avanza Premier Payment Services (APPS): For payment processing
- Prize fulfilment partners: Courier or vendor companies to deliver your prizes
- Regulatory authorities: FBR, State Bank of Pakistan, FIA, or courts when legally required
- IT service providers: Cloud hosting, analytics, and security vendors under strict data processing agreements
8. Data Retention
We retain your personal data for as long as your account is active, plus a minimum of 2 years after account closure (as required by financial regulations and PayFast merchant obligations). Transaction records are retained for at least 2 years per State Bank of Pakistan requirements.
9. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted storage of sensitive data
- Access controls limiting staff access to personal data
- Regular security reviews
Payment card data is handled exclusively by PayFast and is never stored on our servers.
10. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant authority
To exercise any of these rights, contact us at 1rupeedraw@gmail.com.
11. Children's Privacy
RupeeDraw is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor has registered, we will immediately delete their account and data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via the app or email. Continued use of the Platform after changes constitutes acceptance.
13. Contact Us
- Email: 1rupeedraw@gmail.com
- Phone: +92 300 0909503
- Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PKT)
- Address: Gulberg 3, Firdous Market, Lahore, Punjab, Pakistan