At RupeeDraw, we strive to provide a fair and transparent experience. This policy outlines when and how refunds or returns are handled for wallet deposits, draw entries, and prize-related matters.
Summary: Draw entry fees of PKR 1 are non-refundable once a draw begins. Unused wallet balance may be refunded under the conditions described below. Physical prizes that arrive damaged may be returned and replaced.
1. Draw Entry Fees
Each draw entry costs PKR 1, deducted from your wallet balance at the time of entry.
- Entry fees are non-refundable once a draw has commenced.
- If a draw is cancelled by RupeeDraw before it commences, all entry fees for that draw will be credited back to participants' wallets within 3–5 business days.
- If a technical error causes a double deduction, the extra amount will be refunded to your wallet within 3 business days upon verification.
2. Wallet Deposit Refunds
| Situation | Refund Eligibility | Timeframe |
|---|
| Deposit made but not used in any draw | Eligible for refund | 5–7 business days |
| Deposit partially used | Unused portion eligible | 5–7 business days |
| Welcome bonus balance (PKR 10) | Not refundable (promotional credit) | N/A |
| Referral points converted to balance | Not refundable | N/A |
| Deposit after draw entries made | Not eligible | N/A |
To request a wallet refund, contact us at 1rupeedraw@gmail.com with your registered phone number and the reason for the request. Refunds are processed to the original payment method used for the deposit.
3. Prize Returns
Prizes won through RupeeDraw are non-refundable and cannot be exchanged for cash. However:
- If a physical prize arrives damaged or defective, the winner must report it within 48 hours of receipt with photographic evidence.
- RupeeDraw will arrange a replacement or repair at no cost to the winner.
- Prize must be returned in its original packaging for a replacement to be issued.
- Prizes cannot be returned for personal preference reasons (e.g., colour, model preference).
4. Failed / Declined Payment Refunds
If a payment is charged by your bank but the amount is not credited to your wallet:
- Contact us immediately at +92 300 0909503 or 1rupeedraw@gmail.com with your transaction reference number.
- We will investigate with PayFast and resolve within 5–7 business days.
- If confirmed as a failed/declined payment that was charged, a full refund will be issued to the original payment method.
5. Chargebacks
If you initiate a chargeback through your bank, RupeeDraw reserves the right to suspend your account pending investigation. Fraudulent chargebacks may result in permanent account termination and legal action.
6. How to Request a Refund
- Email: 1rupeedraw@gmail.com (include your registered phone number and transaction details)
- Phone: +92 300 0909503 (Monday–Saturday, 9:00 AM – 6:00 PM PKT)
- We will acknowledge your request within 1 business day and resolve it within 5–7 business days.
7. Contact Us
- Email: 1rupeedraw@gmail.com
- Phone: +92 300 0909503
- Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PKT)
- Address: Gulberg 3, Firdous Market, Lahore, Punjab, Pakistan